Frequently Asked Questions (FAQ)
1. How long will the tumbler keep my drink hot or cold?
Our vacuum-insulated tumblers can keep drinks hot for up to 12 hours and cold for up to 24 hours.
2. Is the tumbler leak-proof?
Yes, the lid is spill-resistant and designed with a silicone seal to minimize leaks. However, for safety, we recommend keeping it upright when filled with hot liquids.
3. What materials are the tumblers made from?
All of our tumblers are made from high-quality, food-grade 18/8 stainless steel. The lids are BPA-free and safe for everyday use.
4. Are the tumblers dishwasher safe?
We recommend hand-washing the tumbler body to maintain its insulation performance. Lids can be washed on the top rack of a dishwasher.
5. Can I use the tumbler for both hot and cold drinks?
Absolutely! Our tumblers are designed to handle both hot coffee and iced beverages with ease.
6. Does the tumbler fit in a standard car cup holder?
Yes, most of our tumblers are designed to fit in regular car cup holders. Please check specific product dimensions before purchase.
7. Will the tumbler retain the taste of previous drinks?
No. The stainless steel interior does not retain flavors or odors, ensuring a fresh taste every time.
8. Can I use the tumbler for carbonated drinks?
Yes, but open carefully as pressure can build up. Avoid shaking and always release the lid slowly.
9. Is the lid included with the tumbler?
Yes, each tumbler comes with a matching BPA-free lid that fits securely.
10. Do you offer personalization or engraving services?
Not yet, but we are working on offering customization options in the near future!
11. What should I do if my product arrives damaged?
Please contact our support team at [email protected] within 7 days of delivery with a photo of the issue. We’ll assist with a replacement or refund.
12. How do I track my order?
After your order is shipped, a tracking number will be sent to your email. You can use it to follow your delivery status in real time.
13. Can I return or exchange a tumbler if I change my mind?
Yes, returns are accepted within 30 days of delivery as long as the product is unused and in original condition.
14. Do you offer bulk or wholesale pricing?
Currently, we do not offer wholesale pricing on the site. However, if you’re interested in bulk orders, feel free to contact us directly at [email protected].