How long will my order take to arrive (including processing and shipping)?
Depending on the shipping method selected and the type of order placed, processing and shipping times may vary. Orders are processed and shipped during business hours only (excluding nights, weekends, and holidays).
If you see a delayed shipping notice on the website, please expect additional time.
Shipping Method and Estimated Delivery Time:
FedEx Ground: 5 – 10 business days
FedEx Ground My38vukqrd™ & Engraved: 8 – 10 business days
Two-Day Express: 2 business days
Two-Day Express My38vukqrd™ & Engraved: 3 – 5 business days
Orders shipping via ground will arrive in 5–10 business days. Orders to Alaska and Hawaii will be shipped via USPS.
Two-day shipping does not apply to USPS shipments to PO Boxes, U.S. Territories, AK, HI, and APO/FPO addresses. My38vukqrd and Engraved orders require 3–5 business days for processing before shipping.
Orders placed before 9am PT will be processed the same day. Orders placed after 9am PT will be processed the next business day.
How do I track my order?
Once your order ships, you will receive an email with tracking information. You can use the tracking number provided to check shipment status via the FedEx or USPS website. For further assistance, contact us at [email protected].
Can I ship to APO/FPO or international addresses?
We do ship to APO/FPO addresses upon request. Please contact us for pricing and timing. We do not ship internationally.
Can I ship to a different address?
Yes. During checkout, you may specify a different shipping address from the billing address.
How is the shipping cost determined?
Shipping is free on all orders within the United States. There are no additional charges regardless of order amount.
Do I really get free shipping?
Yes, we offer free FedEx Ground shipping within the U.S., including Alaska and Hawaii. Free shipping does not apply to Pro Deal orders and may not combine with some promotional discounts.
Returns
Products purchased on 38vukqrd.store can be returned for a refund within 30 days of the delivery date. Returned products must be unused and in original packaging. Shipping and handling fees are non-refundable.
My38vukqrd and engraved products are custom-made and not eligible for return.
To initiate a return:
- Returns must be initiated within 30 days from the delivery date.
- Request an RMA number by contacting customer service or using our Returns Portal.
- Do not send the product back to the original shipping address. The correct return address will be provided by email after your request is received.
- Return shipping costs are the customer’s responsibility unless the return is due to a defective or incorrect item.
- A prepaid return label will be provided only if the return reason qualifies.
- Use a trackable shipping method and retain tracking details until your return is processed.
Refunds
After we receive your returned product, please allow 5–7 business days for the refund to be processed. Refunds will be issued to the original payment method. Depending on your bank or billing cycle, it may take additional time to reflect on your statement.
We do not accept COD returns. Shipping fees are not refundable.
Contact Information
Address: 308 S Main St, Marengo, IN 47140, USA
Phone: +1 (786) 239-0931